Privacy Policy
Last updated: November 2026
1. Data Controller
Filver SAS (operating as Dolce Vita), Paris, France. Contact: contact@privateseinerivercruise.com
2. Data We Collect
We collect the details you provide when booking or contacting us: name, email, phone, booking preferences and payment information. Stripe processes card details; they are never stored on our servers.
3. How We Use Your Data
We use your data to manage bookings, send confirmations and cruise details, process payments, request reviews after your cruise, answer enquiries and improve our services.
4. Legal Basis (GDPR)
Contract performance (booking fulfilment), legitimate interest (service improvement, audience measurement, how you found us, review requests), and consent (marketing communications).
5. Cookies
We use essential cookies to run the site. Google Analytics and Microsoft Clarity measure how the site is used from your first visit. Google Ads counts the bookings that come from our advertisements without advertising cookies, and we do not use ad personalisation or retargeting. We also measure the audience ourselves, without cookies and without knowing who you are. When you book, we note with your booking how you found us (the site you came from, the page you arrived on, any ad campaign), to see which channels work; this stays with your booking data. You can stop all of this on your browser at any time with "Do not measure my visit" on the Cookie Policy page. We do not use a Meta (Facebook) pixel.
6. Data Sharing
We share data with Stripe for payments, Resend for service emails, Supabase for database hosting, Vercel for website hosting, Google Analytics and Microsoft Clarity. We do not sell personal data.
7. Data Retention
Booking data is kept for 7 years for accounting. Marketing data is kept until you withdraw consent. You can request deletion at any time.
8. Your Rights
Under GDPR, you can request access, correction, deletion, restricted processing and data portability, and object to processing. To exercise these rights, email contact@privateseinerivercruise.com.
9. Contact
Privacy enquiries: contact@privateseinerivercruise.com