FAQ
Questions and answers
Everything about booking, boarding and life on board. In short: the boat is private for your group, and champagne is included.
Booking and payment
How do I book?
Choose your boat, date and time online and book in a few minutes. Your booking is made straight away, and every detail reaches you by email.
How do I pay?
Pay by card, Apple Pay or Google Pay, secured by Stripe. The full amount is reserved on your card when you book, then charged shortly after. In the rare case your boat or time is no longer possible, we call you to offer another time or boat. If none suits you, the hold is released and nothing is charged. For a cruise 10 or more days away, you can also pay by bank transfer within 5 days, and your slot stays held. There is no deposit and nothing to pay on the day. On the Dolce Vita only, extra bottles can also be paid on board.
Is the price per person or per boat?
Per boat. The Dolce Vita price covers up to 12 guests. On the Felicità, La Pinasse and Curaçao, the price includes 4 guests, then €100 per extra guest (up to 11, 10 and 6 guests).
Can I book for tonight?
Yes. If a time is shown, it's bookable: up to 3 hours before departure on the Felicità and 4 hours on the Dolce Vita, or 20 minutes when the boat is already out on an earlier cruise that day.
Are there dates with special prices?
Prices are the same every day, including public holidays, with two exceptions. On the evenings of 14 July and 31 December, regular evening cruises are replaced by a special evening cruise with its own price. On 31 December, daytime cruises on the Dolce Vita are 30% higher.
Cancellation and weather
What is the cancellation policy?
Free date change or refund up to 48 hours before your cruise. No refund in the last 48 hours.
What happens if it rains?
In case of heavy rain: free reschedule or full refund, your choice. The same policy applies to every boat.
Can I change my date or time?
Use Manage your booking in your confirmation email, or message us. You can change your date once for free if you ask at least 48 hours before your cruise and the new date is available.
Boarding and timing
Where do we board?
Dolce Vita: Escale Orsay (75007). Felicità: Escale Henri IV (75004). La Pinasse: Escale Le Louvre (75001). Curaçao: Escale Bateau Playtime Austerlitz (75013). Your confirmation includes the exact address and map.
When should we arrive?
Arrive 15 minutes before departure to meet your captain.
How long are the cruises?
Dolce Vita: 2h or 3h. Felicità: 40 min, 1h20 or 2h. La Pinasse and Curaçao: 1h20. These durations are your time on the water.
On board
What does every cruise include?
Your boat is private for your group, with captain and crew. Every cruise includes one bottle of champagne for your group and a Bluetooth sound system. On the Dolce Vita, apéritif snacks are included as well, with a heated cabin and toilet.
Is there heating or a toilet on board?
Dolce Vita has a heated cabin and toilet. Felicità, La Pinasse and Curaçao are open boats without heating or toilets.
Can we play our own music?
Yes. Connect your phone to the boat's Bluetooth sound system and play your playlist.
Who drives the boat?
A licensed professional captain drives every boat. Before your cruise, we send you your captain's name and WhatsApp number. The captain or deckhand can comment on the monuments at your request.
Can we smoke on board?
Smoking is not allowed on board.
Can we bring a pet?
Pets are not allowed on board.
Can you help plan a proposal, birthday or celebration?
Yes. Explore our proposal, birthday, anniversary and corporate cruise pages. Share your plans in the message field when booking so we can help arrange the details.
Food and drinks
Can we order food and drinks for the cruise?
Yes, when you book. On the Dolce Vita, order from our food and drinks menu: champagne, wine, platters, macarons and more. On the Felicità and Curaçao, order drinks and macarons. La Pinasse comes with its bottle of champagne. Order food at least 72h before and drinks at least 48h before. On a Sunday, food is possible only if the Dolce Vita also has a cruise on the Saturday (it is delivered on Saturday). No food from 10 to 24 August, when our suppliers are closed; drinks stay available. Later than that? Message us on WhatsApp.
Can we have dinner on board?
Yes. The Dinner Cruise on the Dolce Vita lasts 3h, for 2 to 8 seated guests, from €3,300. A private chef is available as an extra: Xavier Deschamps, who teaches at the Ritz Escoffier school and was a sous-chef at the Shangri-La.
Do you serve caviar?
Yes. Kaviari caviar tins can be added to a Dolce Vita cruise when you book. The Kaviari Voyage is a 1h30 caviar tasting with champagne hosted by Kaviari on the Dolce Vita, booked with Kaviari.
Is champagne served by the glass?
No, champagne is sold by the bottle. Every cruise already includes one bottle for your group.
Children and accessibility
Are children welcome?
Yes. Dolce Vita offers deck space and a heated cabin for families. Every guest, including children of any age, counts towards the boat's capacity.
Can guests with reduced mobility come aboard?
Guests with reduced mobility are welcome when the crew can safely carry them aboard, which is possible up to about 60 kg. Please message us before booking so we can prepare.
Can we celebrate a child's birthday on board?
Yes, birthday cruises work for every age. You can add champagne and macarons from the menu.
Partners and groups
Do you work with travel agents and concierges?
Yes. We work with hotels, concierges and travel agencies. Contact us for partnership details.
Can you host a corporate event?
Yes. Dolce Vita hosts up to 12 guests for client dinners, team celebrations or product events. Larger teams can cruise together on several boats.
What about groups larger than 12?
Our four boats can cruise together with up to 49 guests. Enter your date and group size to see boats available at the same time, then make one booking and one payment for the group.
Booking and payment
How do I book?
Choose your boat, date and time online and book in a few minutes. Your booking is made straight away, and every detail reaches you by email.
How do I pay?
Pay by card, Apple Pay or Google Pay, secured by Stripe. The full amount is reserved on your card when you book, then charged shortly after. In the rare case your boat or time is no longer possible, we call you to offer another time or boat. If none suits you, the hold is released and nothing is charged. For a cruise 10 or more days away, you can also pay by bank transfer within 5 days, and your slot stays held. There is no deposit and nothing to pay on the day. On the Dolce Vita only, extra bottles can also be paid on board.
Is the price per person or per boat?
Per boat. The Dolce Vita price covers up to 12 guests. On the Felicità, La Pinasse and Curaçao, the price includes 4 guests, then €100 per extra guest (up to 11, 10 and 6 guests).
Can I book for tonight?
Yes. If a time is shown, it's bookable: up to 3 hours before departure on the Felicità and 4 hours on the Dolce Vita, or 20 minutes when the boat is already out on an earlier cruise that day.
Are there dates with special prices?
Prices are the same every day, including public holidays, with two exceptions. On the evenings of 14 July and 31 December, regular evening cruises are replaced by a special evening cruise with its own price. On 31 December, daytime cruises on the Dolce Vita are 30% higher.
Cancellation and weather
What is the cancellation policy?
Free date change or refund up to 48 hours before your cruise. No refund in the last 48 hours.
What happens if it rains?
In case of heavy rain: free reschedule or full refund, your choice. The same policy applies to every boat.
Can I change my date or time?
Use Manage your booking in your confirmation email, or message us. You can change your date once for free if you ask at least 48 hours before your cruise and the new date is available.
Boarding and timing
Where do we board?
Dolce Vita: Escale Orsay (75007). Felicità: Escale Henri IV (75004). La Pinasse: Escale Le Louvre (75001). Curaçao: Escale Bateau Playtime Austerlitz (75013). Your confirmation includes the exact address and map.
When should we arrive?
Arrive 15 minutes before departure to meet your captain.
How long are the cruises?
Dolce Vita: 2h or 3h. Felicità: 40 min, 1h20 or 2h. La Pinasse and Curaçao: 1h20. These durations are your time on the water.
On board
What does every cruise include?
Your boat is private for your group, with captain and crew. Every cruise includes one bottle of champagne for your group and a Bluetooth sound system. On the Dolce Vita, apéritif snacks are included as well, with a heated cabin and toilet.
Is there heating or a toilet on board?
Dolce Vita has a heated cabin and toilet. Felicità, La Pinasse and Curaçao are open boats without heating or toilets.
Can we play our own music?
Yes. Connect your phone to the boat's Bluetooth sound system and play your playlist.
Who drives the boat?
A licensed professional captain drives every boat. Before your cruise, we send you your captain's name and WhatsApp number. The captain or deckhand can comment on the monuments at your request.
Can we smoke on board?
Smoking is not allowed on board.
Can we bring a pet?
Pets are not allowed on board.
Can you help plan a proposal, birthday or celebration?
Yes. Explore our proposal, birthday, anniversary and corporate cruise pages. Share your plans in the message field when booking so we can help arrange the details.
Food and drinks
Can we order food and drinks for the cruise?
Yes, when you book. On the Dolce Vita, order from our food and drinks menu: champagne, wine, platters, macarons and more. On the Felicità and Curaçao, order drinks and macarons. La Pinasse comes with its bottle of champagne. Order food at least 72h before and drinks at least 48h before. On a Sunday, food is possible only if the Dolce Vita also has a cruise on the Saturday (it is delivered on Saturday). No food from 10 to 24 August, when our suppliers are closed; drinks stay available. Later than that? Message us on WhatsApp.
Can we have dinner on board?
Yes. The Dinner Cruise on the Dolce Vita lasts 3h, for 2 to 8 seated guests, from €3,300. A private chef is available as an extra: Xavier Deschamps, who teaches at the Ritz Escoffier school and was a sous-chef at the Shangri-La.
Do you serve caviar?
Yes. Kaviari caviar tins can be added to a Dolce Vita cruise when you book. The Kaviari Voyage is a 1h30 caviar tasting with champagne hosted by Kaviari on the Dolce Vita, booked with Kaviari.
Is champagne served by the glass?
No, champagne is sold by the bottle. Every cruise already includes one bottle for your group.
Children and accessibility
Are children welcome?
Yes. Dolce Vita offers deck space and a heated cabin for families. Every guest, including children of any age, counts towards the boat's capacity.
Can guests with reduced mobility come aboard?
Guests with reduced mobility are welcome when the crew can safely carry them aboard, which is possible up to about 60 kg. Please message us before booking so we can prepare.
Can we celebrate a child's birthday on board?
Yes, birthday cruises work for every age. You can add champagne and macarons from the menu.
Partners and groups
Do you work with travel agents and concierges?
Yes. We work with hotels, concierges and travel agencies. Contact us for partnership details.
Can you host a corporate event?
Yes. Dolce Vita hosts up to 12 guests for client dinners, team celebrations or product events. Larger teams can cruise together on several boats.
What about groups larger than 12?
Our four boats can cruise together with up to 49 guests. Enter your date and group size to see boats available at the same time, then make one booking and one payment for the group.
Still wondering about something?
Contact our team on WhatsApp.
WhatsApp us